Sales Executive(United States)

About the role

We are looking for a Sales Executive who will own inbound leads from the moment they arrive until after the class is complete. This is a full-cycle inside sales role, not a lead-passing role, not a scripted calling role.

You will be speaking to working professionals, IT professionals, project managers, business analysts, team leads, and managers — who are evaluating certifications to advance their careers. Your job is to understand where they are, where they want to go, and show them how our programmes get them there. Then you make it easy for them to say yes, and you ensure they actually show up, complete the programme, and get the outcome they signed up for.

The best person for this role is someone who genuinely enjoys helping people make good decisions — and who has the discipline to follow through long after the sale is made

WHAT YOU WILL OWN

Lead Response & Qualification

– Respond to every new inbound enquiry within 10 minutes during business hours — speed here is non-negotiable and directly correlates with conversion

– Connect via phone, email, or text based on the customer's preference

– Run a consultative qualification conversation to understand the customer's certification goals, current background, timeline, budget, and decision context (self-funded vs. employer-sponsored, job switch vs. promotion, mandatory credential vs. growth-oriented)

– Identify the right programme and cohort for each individual — one clear recommendation, not a catalogue dump

Closing & Registration

– Present the recommended course with confidence and clarity, addressing questions about curriculum, trainer quality, exam prep, pass rates, and post-certification value

– Handle objections across price, timing, format, and credibility

– Share payment links or invoice details, track payment status, and follow through until the seat is confirmed

– Issue booking confirmations promptly and make the customer feel they made the right call

Pre-Class Customer Success (Sales Owns This)

– Send complete joining instructions — class link, timings, what to prepare, what to expect — on the same day registration is confirmed

– Run a structured reminder sequence in the days leading up to the class; a proper cadence that dramatically reduces no-shows

– Be available on class days to resolve access issues, login problems, or last-minute queries quickly — the customer should never feel stranded

Post-Class Follow-Up & Upsell

– Follow up with every student within 24–48 hours of class completion to check on their experience and next steps

– Provide guidance on the certification exam process, study materials, and timelines where relevant

– Identify and present the logical next certification in their learning path (e.g. a Scrum student with PMP potential, or a SAFe practitioner ready for a higher-level credential)

– Collect reviews and referrals as part of the post-class conversation — a natural outcome of a well-managed relationship

Revival & Re-Engagement

– Work a daily list of warm leads who enquired but never enrolled — re-engage with a relevant, timely hook rather than a generic follow-up

– Re-engage alumni with upcoming cohorts and new programme offerings that match their progression

– Treat re-engagement as a sales skill, not a checkbox: personalised, relevant outreach converts; generic blasts do not

Pipeline & CRM Management

– Maintain your pipeline in the CRM at all times — every lead, every interaction, every stage change logged accurately

– Maintain clean records on payment status, cohort allocation, class attendance, and post-class outcomes

– Prepare basic activity and conversion reports as needed

WHAT WE ARE LOOKING FOR

Experience

– 1–4 years in inside sales, consultative sales, or account management

– Experience in ed-tech, online education, professional training, or certification sales is strongly preferred

– Experience selling to working professionals (B2C) or to HR/L&D buyers (B2B) is a strong advantage

Skills & Competencies

– Excellent written and spoken English — your emails and calls represent the brand

– Strong follow-up discipline — you remember, you follow through, you close loops

– CRM literacy — comfortable working a live pipeline every day, not just checking in occasionally

– Consultative selling instinct — you qualify before pitching, you listen before recommending

– Resilience — you handle objections and rejection professionally and keep moving

– Organised enough to manage 30–60 leads at different stages simultaneously without things slipping